Refund Policy
1. 10-Day Refund Window
You may request a refund for any subscription payment within 10 days of the charge date. Requests can be submitted from the Billing section of the app, or by emailing us directly. Refunds are reviewed and processed manually by our team, and we aim to respond within a few business days.
2. After the Window Closes
Once 10 days have passed since a payment, that charge is no longer eligible for a refund. We recommend reviewing your subscription within this window if you have any concerns.
3. Prorated Upgrades
When upgrading between tiers, the remaining value of your current subscription may be prorated and applied to the new tier at our discretion.
4. Service Interruptions
In the unlikely event of extended service outages (exceeding 48 hours), affected users may be eligible for account credit extensions at our sole discretion.
5. Payment Processing Errors
If you are charged in error due to a payment processing failure, please contact us within 30 days for resolution and potential refund.
6. Cancellation Policy
You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period and stops future renewal charges. It does not, by itself, refund the current period — to get your most recent charge back, submit a refund request within the 10-day window described in Section 1.
7. Referral Program & Refund Abuse
Requesting a refund in order to exploit the referral program — for example, referring yourself or a friend, collecting the referral commission, and then refunding the original payment — is prohibited. We review refund requests alongside referral activity, and abuse may result in refund denial, forfeiture of referral earnings, and account termination.
8. Exceptions
Outside the standard window, refund requests will only be considered in exceptional circumstances at our sole discretion. Each case is reviewed individually.
9. Contact
For refund-related inquiries, contact us at vektraapp@gmail.com with your transaction details.